One Year Limited Repair Warranty
We are 100% committed to our customers and provide every hoverboard with warranty!
Our warranty covers One year on motor part and six months on battery, Labour and service charges are free for 12 months but DOES NOT cover the following:
- General wear and Damage due to improper use
- Water/Any Liquid damage.
- Chassis/frame breakage or damage.
- Broken or loose charger port/pins
- Electronic damage due to Wrong usage of electrical supply and abnormal voltage
- Damage caused by collisions or accidents or usage (such as scratches or broken shells)
- Do not cross the maximum speed of 20kms/h, the board starts beeping at high speed, and damages caused to the rider or to the board during over speeding or while it’s on low battery, would not be covered under warranty.
- Never store the board in the trunk of the car while traveling as it will hinder the collaboration and would eventually cause structural damage, hence will not be covered under warranty.
- Chargers/Accessories/Carrying Cases/Remote
- RGB LED Light Strips (LED Fender Lights)
- Bluetooth, speaker, mobile app. Remote, Lights and Tyres.
- Chipset/Motherboard related problems
- Damages, imperfections, failure, the fault caused by abuse, illegal use, tampering, negligence, prolonged use, or operation.
We will repair your hoverboard at our repair facility’s discretion, however Return shipping must be paid at the Buyer’s expense. After receiving the hoverboard we do the repair within 7 days.
Your warranty begins on receipt of delivery and if your hoverboard is outside the warranty period, we do offer an exclusive repair service for our customers. Please contact us for any warranty information or repair quotes.
Return Shipping for Warranty Repairs
To return your defective Hoverboard under warranty, you will need to first contact us and obtain an RMA # before sending it back to at firstname.lastname@example.org (Warranty Repair) . You(Buyer) will be responsible for paying the forward and return shipping costs back to our facility regardless of the warranty related issue, however we cover all costs associated with the repair as per parts covered under warranty. DO NOT remove the product logos or labels. This will void your warranty. After approval on email for return from our side, we will share you the address on which you will send back the piece for repairs.
**All returns must include tracking and full insurance to cover any damage during transit. The shipments should be fully packed with all thermocol and original box as packaging to ensure no damage during transit. It will be buyer responsibility to send proper package with good packing. we will not be held liable for damage during transit in case of return shipping.
Submitting a Claim
Warranty is void if your Hoverboard shows visible signs of damage or has been misused beyond what is considered normal use, including water/liquid damage. Wear and tear is not covered under this warranty.
In order to submit your claim, mail us Your name, purchase date, address, model image, order details/number, warranty card at email@example.com and describe the exact problem that you are having.
Please Note : Due to nature of product as heavy and outdoor product we do not offer replacements, we only offer repair warranty. However in certain cases with prior approval and if product is in original condition without scratches and with proper packaging we can consider the replacement requests on case to case basis. (If informed within 24 hours of receiving the product).
LIMITS AND EXCLUSIONS
DISCLAIMER OF WARRANTY: THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.